Disclaimer of Warranty
The content of this website is to provide general information only on the various services offered by Discovery Insurance. We make no representations or warranties of any kind with respect to this site or its content. We disclaim all representations and warranties, including but not limited to warranties of merchantability and fitness of insurance or financial products for a particular purpose. In addition, we do not represent or warrant that the information accessible via this Web site is accurate, complete or current.
Discovery Insurance is the owner of all Discovery Trade-marks displayed on the Web Site. All other trade-marks appearing on this Web site are the property of their respective owners.
A Declaration of Client Privacy Rights – Putting the Client First
We do not collect personal information from our Web site unless site visitors call our office. As professional brokers we at Discovery Insurance Services Ltd. are committed to holding our client’s personal information in strict confidence, and we shall not disclose any such information unless authorized by our clients, required by law to do so or required to do so in conducting negotiations with underwriters or insurers on behalf of the client. Our Privacy Code builds on this commitment.
1. Discovery Insurance is Accountable
Discovery Insurance Services Ltd. is accountable for all personal information in its possession or custody, including any personal information disclosed to third parties for processing or other administrative functions. Discovery has established policies and procedures to comply with this declaration, and has designated a privacy officer to be accountable for compliance.
2. Discovery Insurance will Identify Purposes
Discovery will identify the purposes for which it collects personal information, before or when the information is collected.
3. Discovery Insurance will get The Clients Consent
Discovery will make a reasonable effort to make sure customers understand how their personal information will be used by the brokerage and insurers. Discovery will obtain consent from its customers before or when it collects or uses the personal information.
A customer’s consent can be express, implied, or given through an authorized representative. A customer can withdraw consent at any time, with certain exceptions.
4. Discovery Insurance Limits the Collection of Personal Information
Discovery Insurance Services Ltd. limits the amount and types of personal information it collects. Each broker will collect personal information for the purposes identified to the customer. Discovery collects personal information using policies and procedures, which are fair and lawful.
5. Discovery Insurance Services Ltd. Limits the Use, Disclosure and Retention of Personal Information
Discovery will use or disclose personal information only for the reasons it was collected, unless a customer gives consent to use or disclose it for another reason, or it is permitted or required by law.
Under certain exceptional circumstances, Discovery may have a legal duty or right to disclose personal information without the customer’s knowledge or consent to protect the interests of insurers or the public interest.
Discovery will keep personal information only as long as necessary for the identified purposes for which it was collected.
6. Discovery Insurance will keep Personal Information Accurate
Discovery will keep personal information as accurate, complete and current as necessary for the identified purposes for which it was collected.
Customers may, in writing, challenge the accuracy and completeness of their personal information and request that it be amended as appropriate.
7. Discovery Insurance Safeguards Client Information
Discovery protects personal information with safeguards appropriate to the sensitivity of the information.
8. Discovery Insurance Services Ltd. makes it’s Information Policies Available to it’s Clients
Discovery is open about the policies and procedures it uses to manage personal information. Customers have access to information about these policies and procedures. The information will be made available in a manner that is generally easy to understand.
9. Discovery Insurance makes Personal Information Accessible
10. Discovery Insurance Services is Committed to Addressing Client Complaints and Concerns
When customers make a request in writing, Discovery will within a reasonable time tell them what personal information it has, what it is being used for, and to whom it has been disclosed.
When customers request it in writing, Discovery will give them access to their personal information. Discovery will respond to the written request in a timely fashion. In certain situations, however, Discovery Insurance may not be able to give customers access to all their personal information. Discovery will explain the reasons for this lack of access and any recourse the customer may have, except where prohibited by law.
Customers may challenge Discovery’s compliance with this declaration. Discovery Insurance has policies and procedures to receive, investigate, and respond to customers’ complaints and questions. Customers may learn about these polices and procedures by contacting the brokerage privacy officer at:
Discovery Insurance Services Ltd.
26-1644 Hillside Ave.
Victoria, BC V8T2C5